mService application built around iNotify™ Mobile application server is designed to accelerate and optimize the time-critical business processes and workflows that challenge field service workers on a daily basis. It enables the field service workers to access in real-time customer, inventory and other job-related information. By enabling anytime, anywhere access to information, mService™ virtually eliminates communication bottlenecks and prevents information gaps, miscommunications, and costly mistakes. The result is a field service organization that is more productive, more profitable, and more effective.

Using mService, you can directly access pertinent data to better serve your customers and get the job done right the first time. The results are fewer back and forth calls to the call center, less cumbersome paperwork, and lower risk of making costly mistakes. In addition, technicians in the field can be more responsive by getting instant alerts and notifications of schedule changes, service requests, and other time-sensitive updates. mService can also support portable printing and scanning devices so that you can further optimize your workflow.

Boost Field Service Efficiency
mService provides your service organization with the tools to help maximize their field time and productivity. Apart from giving a real time access to critical information , it also enables off-line access to data, including the ability to add, edit and update record details, Service call sheets etc. Any changes made while offline on the mobile device are automatically reconciled with the enterprise system as soon as network coverage is restored. Typical options available are –

• Call assigning and Service call sheets logging
• Call escalation
• Parts ordering and inventory management
• Real time service billing
• Access to SOPs and related documents

Optimize Enterprise Applications
mService can be seamlessly integrates with backend systems and extend its value to the point of customer interaction. It can be integrated with existing back office CRM solutions deployed in service automation to deliver better value on existing investments.

Configurable to Meet Your Needs
mService can be quickly configured and customized to suit specific business processes and requirements.

Provide Total Control of Mobile Workers
mService leverages the powerful mobile deployment and management capabilities of the iNotify™ Device Console to deliver complete, centralized control over the mobile application, users and devices.