Hospitality and restaurants are extremely customer centric businesses. Its all about understanding specific needs of the customers, their likes/dislikes and ensuring your deliverables meet these at the very opportunity. In a consumer dominated world of today, consumer’s mind is cluttered with more and more information and his attention span is reduced, making brand recall an extremely difficult proposition. mCoupons™ will help hospitality businesses to engage the consumer to increase brand recall. It will not only help them to reinforce brand value but also provide newer ways of a 2 way interaction with the consumer to understand his responses and also provide for a new revenue opportunity. Mobility can help hospitality businesses in multiple ways in creating newer avenues to enhance customer engagements.

Mobile Coupons Restaurants can use this solution to send coupons to the customers on their cell phones as text messages with embedded barcodes. These barcodes further can be scanned by an imaging device the moment customer shows this at the restaurant to en-cash the discounts. Opt Opt-in audience Restaurants can use these customers database to create opt-in for sending text alerts of various discounts and schemes from time to time.

Mobile Surveys Captains and waiters can further use a handheld device to generate customer feedback surveys. Restaurants can use the backend iNotify engine to create the surveys on the fly. Further these surveys can also be sent to the customers over SMS and customers can reply over text to capture these responses and alerts can be sent to owners updating about the results of the surveys. Mobile Reminders Restaurants can use this platform to text customers with info about new items, happy hours, and special savings , keeping track of their individual tastes and likings. Mobile Portal iNotify™ also offers interfaces for the Restaurants to publish the mobile portal which can be used by customers to place orders online and thereby cutting the time and adding convenience to overall experience for the customer.