Technical Support when and where you need
Organizations the world over are facing business challenges related to high customer churn, rapidly changing technology, rising customer expectations, and the high cost of operations. One of the critical aspects of enterprise mobility implementation is assistance services provided by the technical helpdesk. Technical support for these devices is also another pressing concern. Given this scenario, companies are focusing on improving and innovating their helpdesk processes for customer acquisition, service, and retention.
Mobien’s technical assistance team is equipped with comprehensive monitoring tools to track and ensure smooth functioning of mobility applications and the iNotify platform. It enables the teams to quickly identify the problem and come back with a quick, efficient and cost effective solution. With every iNotify platform, you get access to resources and support team’s assistance to realise maximum value for your investments.
Depending on the package you choose, you’ll get access to engineers directly for one-to-one assistance by email or telephone. Or, simply access our comprehensive, searchable, web-based support knowledgebase.
- Support across the weekdays in multiple time zones
- 24×7 support for critical / escalated issues
- Optional on-site assistance
- Access to the resource centre and knowledge base
- SLA compliance
- Access to our technical and domain experts
Cloud Services Support
In the cloud mode, through our partners, we have an intelligent production monitoring system which keeps monitoring the servers and also create alerts for our support teams with predictive failure scenarios. This helps our support agents to proactively take the required steps to ensure that you have a 100% uptime all the time.
- 24×7 support via web, call
- An access into resource centre and knowledge base
- SLA Compliance