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| Industry Solutions > Telecom, Cable, ISP |
Field Service Automation
Field service teams can transact with central service automation / CRM / Call center applications for –
- Trouble ticket / service call management
- SLA management
- Service call reporting
- Material requisitions
- Service invoice generation
- Ticket escalation and work flow integration
- Capture digital information such as Barcode identification, capturing photographs using mobile devices
- Location awareness
- Interfacing with handheld printer for printing service invoices, receipts
- Alerts for backend teams for performance monitoring.
Collection and Verification teams
- Payment collections for prepaid, postpaid accounts
- Customer, Prospect verifications
- Interfacing with a handheld printer for onsite receipt generation
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