iNotify mobile enterprise application platform was deployed to be accessed by Supervisors on Window’s Mobile. Property Care Services (Thailand) Limited is an associate company of OCS Group Limited, the second largest privately owned support services company in the world. PCS provides everything from Single Services on Single Sites to Bundled Services at Multi-locations delivered either Direct to the Client or via Facilities Management. As a part of the SLA management, PCS also undertakes routine service audits to assess the compliance and take appropriate actions to improve the same. There was a big challenge to maintain the stringent norms on SLA compliance. Main objective of implementing mobility solution is to check the compliance of the services being offered to the customer and to maintain the SLA’s.
After implementation of iNotify based application audit supervisor captures in real time audit results, exception incidents, photographs with geotags. This enabled the managers to manage SLA compliance in real time and take pro-active steps to improve.