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Field Service Operations for Thermax Limited

Mobien Tech Case Study - Thermax

iNotify mobile enterprise application platform was deployed to be accessed by Service Engineers on Window’s Mobile. Thermax Limited is an INR 5,577 crore (USD 1.10 Billion) company, providing a range of engineering solutions to the energy and environment sectors. They are headquartered in Pune, India and operate globally through 19 International offices, 12 Sales & Service offices and 9 manufacturing facilities – five of which are in India and four overseas. Their presence spans 75 countries across Asia Pacific, Africa and the Middle East, CIS countries, Europe, USA and South America. Tuning to the needs of the day, all the solutions are innovative, energy-efficient, environment-friendly and easy to operate. Main objective of implementing mobility solution is to streamline and make efficient the service operations.

After implementation of iNotify based application service engineers would get an assigned service request on their windows phone and they were able to update the same in real time. Also relevant information like maintenance history, service manual was also available which would help them to take informed decisions in real time.

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