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Karnataka shows the mGovernance way – One app, access 4,281 services

Karnataka shows the mGovernance way – One app, access 4,281 services
Mobientech - Blog - mGovernance initiatives in Karnataka

Imagine this: A slumdweller checking his passport application status using his mobile phone. A bus conductor paying his electricity bill on his low-priced smartphone while issuing tickets. A school teacher checking her heart rate by swiping her finger on her mobile phone while in the classroom. Well, this is all set to become reality as Karnataka gears up to lauch MobileOne (M-One), an mGovernace initiative that aims to bring governance to the fingertips of the people through mobile technology.

The launch, which will be done in the presence of President Pranab Mukherjee on December 8 in Bengaluru, will catapult Karnataka’s image as the first state in the country to implement m-governance.

The M-One project comes as a shot in the arm for chief minister Siddaramaiah who has received some bad Press for apparently ‘focusing less’ on industry. Desperate to build a tech-friendly image, Siddaramaiah decided to strike back at his detractors with speed and ferocity by fast-tracking the m-governance initiative that enables any mobile phonewielding citizen to access and utilise government services on their screens.

“While all states are trying to paint themselves as a techfriendly, our CM wants to go one step ahead and show how government has taken its services to the masses using technology. He made it clear that the M-One project, which was initiated on a pilot-basis last year, be made successful and worthy of emulation,” a bureaucrat in the chief minister’s office (CMO) told Bangalore Mirror about this mGovernance initiative.

The CM’s interest in the project is evident from the fact that he spent nearly three hours shooting a promotional video recently and has also given a green light to do a 3D hologram telecast of his inaugural speech in Mysuru -a la Narendra Modi’s election campaign address! Detailing the technical aspects of M-One, official sources said the Karnataka government had decided to take advantage of the mobile internet penetration in the state: There are 55 million internet users on mobile phones in the state.

“All that the phone user has to do is to download the free M-One app on his device and access the government. We will be reaching out to 86 per cent of mobile internet users,” the official said stating that the project would make a great difference to the public and open up more business opportunities for the industry.

“A total of 637 G2C (government to citizen) mobile services of different departments and 3,644 B2C (business to consumer) services have been enabled on the M-One platform. In a way we will become the largest government platform in the world to offer so many services,” the official added.

The platform will also support multiple channels depending on the complexity of service, the official said and added: “If a citizen were to pay his electricity bill he can used any of the channels like SMS, interactive voice response (IVR), mobile web and smart client apps.”

How will M-One work?
It is based on the one URL, one Short code and one App concept. In other words, a citizen can avail all the services through one access point and thereby eliminate the need to visit multiple web sites. The responsive screen has been designed to be suitable for all mo bile screen sizes. The Mo One platform is integrated with the central govern ment’s PayGov payment gateway and the payment modes include net bank ing, creditdebit cards, IMPS and RuPay cash wal let. The entire platform is hosted securely on Karna taka State Data Centre and is implemented by Centre for mGovernance under the e-governance department.

Read more. To read more about India’s mGovernance intiatives, click here.