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CIO’s Role is Critical to Deploy Enterprise Mobility

CIO’s Role is Critical to Deploy Enterprise Mobility
Mobientech - Blog - cio-enterprise-mobility

Mobility has garnered a lot of attention this year with many Indian CIOs planning to implement a mobility project in their organization. But what are the keys to deploy enterprise mobility and what is a CIO’s role in it?

When it comes to mobility, CIOs treat device management, applications, and policies that govern them, as three different silos. Why Citrix doesn’t look at mobility like this?

Yes, for an organization to become truly mobile, it has to account for device management, application delivery, and policies that govern them. Rather than separate silos, Citrix believes that the convergence of these technologies is the key to an effective enterprise mobility. Treating these various facets as separate entities will only hinder the process of optimal service for customers.

A CIO should not be faced with the need of coordinating and managing separate solutions especially when there are a plethora of areas that need to be focused on during deployment.

Some of the benefits of convergence include improved employee productivity with instant access to apps, data and desktops, deliver a high performance user experience on any network, and empower workforce mobility with self-service access to corporate resources.

Additionally, it is also important to secure enterprise content in the cloud and on the device, and provide a single, flexible solution for comprehensive management.

Social, mobile, analytics and cloud are great levers of productivity but threats too for an organization when it is for gathering data. Where does security fall into place here?

Just as consumerization of IT has had far reaching impact for desktop virtualization, the new generation of ‘digital consumers’ too has emerged as informed decision makers demanding the enterprises to adapt rapidly to the changing marketplace.

The key technology trends, social media, mobility, analytics and cloud, collectively known as the SMAC have played the key role behind this movement. SMAC has an undeniable effect of making businesses more agile through instant availability of information and more importantly allowing quicker response actions.

However, with the increased awareness also comes an imperative need to monitor data security. The emerging trends need a clearly devised data security and privacy strategy in place. A company needs to be able to foresee a wide array of issues ranging from device compatibility issues to data ownership on personal devices, and subsequently deploy a solution that addresses them effectively.

There is an emerging trend of employees working from locations beyond office premise. Do you think it is happening in India?

The ability to be able to work seamlessly from anywhere and anytime is one of the key demands of the new era of employees across the globe. The same holds true for India as well. The number of companies in India, enabling mobility for their employees has been increasing progressively.

What are some of the challenges faced by CIOs while implementing desktop virtualization or an enterprise mobility solution?

Desktop virtualization provides a unique set of advantages to any enterprise once it’s deployed effectively. However, companies face numerous challenges in terms of implementation expertise right from the system integrators to channel partners. Thus, a CIO’s role is critical at this stage since they are required to have a strategic approach for deployment. Some of the most common challenges we’ve come across are:

  • Robustness: Desktop virtualization touches most components under IT control from the desktop, the apps, the network, the peripherals used–printers, USBs and all the way to the back end servers and storage. A well-developed mature solution is a main priority.
  • Connectivity: Desktop virtualization relies on back‐end and appropriate connectivity to that backend to serve or present the workspace. This setup is fine as long as there is an appropriately robust mechanism for delivery of the user workspace end‐to-end. Any level of latency, dropped connections, or general instability will seriously hamper the productivity of the end user.
  • Application compatibility: Each application that has to be deployed needs to be diligently checked for compatibility with the solution. Unfortunately it’s not a one size fits all and an enterprise needs to perform considerably large profiling activity of the end users which allows them to understand these incompatibilities and plan for the deployment accordingly.
  • Solution provider:  A number of CIOs have often expressed lack of engagement from the solution providers to address frequent incompatibility concerns and resolve them to completion as much as possible.
  • Licenses: CIOs need to be very clear with the licensing models of the solution being implemented. It is imperative that they have a detailed and joint discussion with the providers and have their sign off on the licensing understanding.

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